Onyx Troubleshooting Guide

This guide provides structured, step-by-step procedures for diagnosing and resolving the most commonly reported issues encountered on the GXC Onyx private cellular platform.

What's Covered in This Guide

This guide includes the following chapters:

• Onyx Portal Operations and Administration Issues
• Service Issues
• Onyx Portal Navigation and Indicators Reference
• agw_user CLI Command Reference

How to Use This Guide

Each troubleshooting topic in this guide follows a consistent format to help you quickly identify and resolve issues.

• Symptoms — What the user or operator observes (for example, a UE displaying "No Service").
• Indicators — Where to verify the issue in the Onyx Portal (dashboards, status indicators, alerts, and logs).
• Possible Causes — The most likely underlying reasons for the symptom.
• Actions — Recommended diagnostic and corrective steps to take, in recommended order.
• Resolution — How to confirm the issue is fully resolved, where applicable.
• Escalation — When and how to engage GXC Technical Support, and what information to gather before creating a support case.

Contact GXC

For technical issues or additional support, visit https://gxc.io/contact-us/.