Analytics

The Analytics feature generates Key Performance Indicator (KPI) reports that provide insight into the performance and status of your networks. You can generate analytics reports for specific functions and time durations to troubleshoot and optimize your networks.

Analytics Reports

The Analytics feature provides three report types, each providing a different view of network performance data:

• Performance Summary Report
• Performance Analytics Report

Performance Summary Report

The Performance Summary Report presents KPIs as single numerical values, each representing an aggregate over the selected duration and equipment scope. For instructions on generating this report, see Generate Analytics Reports.

The Performance Summary Report includes the following KPIs.

Metric	4G / 5G	Description
Average Uplink Throughput	4G, 5G	Average data transmission rate in the uplink direction (UE to AP) across the selected duration.
Peak Uplink Throughput	4G, 5G	Peak data transmission rate in the uplink direction (UE to AP) during the selected duration.
Uplink Traffic Volume	4G, 5G	Total data transmitted in the uplink direction (UE to AP) over the selected duration. Excludes MeshBackhaul traffic.
Average Downlink Throughput	4G, 5G	Average data transmission rate in the downlink direction (AP to UE) across the selected duration.
Peak Downlink Throughput	4G, 5G	Peak data transmission rate in the downlink direction (AP to UE) during the selected duration.
Downlink Traffic Volume	4G, 5G	Total data transmitted in the downlink direction (AP to UE) over the selected duration. Excludes MeshBackhaul traffic.
GPS Signal Availability	4G	Average percentage of time the selected AP was GPS-connected during the selected duration. Loss of GPS timing signal can cause drift, increased interference, and reduced cell capacity.
PRB Utilization Uplink	4G, 5G	Average Physical Resource Block (PRB) utilization percentage on uplink shared channels, aggregated over five-minute intervals. Includes Mesh UE traffic. All other KPIs exclude Mesh UE traffic. See PRB Utilization Analytics.
PRB Utilization Downlink	4G, 5G	Average PRB utilization percentage on downlink shared channels, aggregated over five-minute intervals. Includes Mesh UE traffic. All other KPIs exclude Mesh UE traffic. See PRB Utilization Analytics.
Access Point Uptime	4G, 5G	Average percentage of time the AP was in service during the selected duration. For CA-enabled APs, only the primary cell is accounted for — 100% does not confirm secondary cells were functioning. For DC-enabled APs, both Cell 1 and Cell 2 are accounted for.
Downlink Cell BLER	5G	Average downlink Block Error Rate (BLER) as a percentage, measuring error rate after decoding. Elevated BLER indicates retransmissions are consuming capacity, reducing effective downlink throughput.
Uplink Cell BLER	5G	Average uplink BLER as a percentage, measuring error rate after decoding. High uplink BLER indicates poor UE transmit conditions — distance, obstruction, or interference.
Cell SRS SNR	5G	Average Signal-to-Noise Ratio of Sounding Reference Signals (SRS), used for uplink channel quality estimation and scheduling decisions. Low SNR correlates with higher BLER and lower modulation order selection. Measured in decibels (dB).
RRC Success Percentage	5G	Average number of RRC connection establishments for the cell, expressed as a ratio of successful to attempted setups. Failures at this layer prevent devices reaching the core network.
RACH Attempts	5G	Number of Random Access Channel attempts during the selected duration. High RACH load with a simultaneous fall in RRC Success Percentage indicates access congestion.
UE Connection Requests	4G, 5G	4G: Number of UE attach requests (NAS layer Connection Requests) for the selected equipment and duration. 5G: Number of UE registration requests (NAS layer Connection Requests) for the selected equipment and duration.
UE Connection Success	4G, 5G	4G: Percentage or count of successful UE attach accepts (NAS layer Connection Responses sent to UE). 5G: Percentage or count of successful UE registration accepts (NAS layer Connection Responses sent to UE). Toggle between % and # display modes using the icon control.
Number of Dropped Calls	4G	Number of implicit UE detaches — sessions terminated because the UE went out of coverage and did not refresh its registration periodically. Distinct from attach failures; the device was previously connected. Also, see Performance Analytics Report > Dropped Call Rate.
Average Number of Active UE	4G, 5G	Average number of active (connected) UE for the selected equipment and duration. Measured at the Onyx Edge level. Not available when a specific AP is selected.
Average Number of Registered UE	4G, 5G	Average number of registered UE (idle and connected) for the selected equipment and duration. Always >= active UE. Measured at the Onyx Edge level. Not available when a specific AP is selected.
Paging Success	4G, 5G	Percentage or count of successful paging attempts. Used by the network to wake idle registered UE. Toggle between % and # display modes using the icon control.
NGAP Dropped Connections	5G	Percentage or count of N2 interface connections dropped due to errors between the RAN and 5G core. Excludes drops caused by user inactivity or core-initiated releases. Indicates instability in the control-plane path between the access network and the AMF. Toggle between % and # display modes using the icon control.
SAS Availability	4G, 5G	Average percentage of time SAS was available for the selected equipment and duration. Applies only to CBRS-band deployments. If SAS becomes unavailable, the network loses its spectrum grant and must suspend transmissions — causing a complete service outage regardless of radio or core health.

Performance Analytics Report

The Performance Analytics Report presents KPIs as time-series line charts over the selected duration, enabling identification of trends, anomalies, and patterns not visible in point-in-time summary values. Not all charts are displayed by default — use the Manage Reports feature to add or remove charts from the report. For instructions on generating this report, see Generate Analytics Reports. For known sampling behavior affecting these charts, see Analytics Limitations.

The Performance Analytics Report includes the following KPIs.

Chart	4G / 5G	Description
Average Downlink Throughput	4G, 5G	Average downlink throughput across all or selected equipment at each time point.
Average Uplink Throughput	4G, 5G	Average uplink throughput across all or selected equipment at each time point.
Peak Downlink Throughput	4G, 5G	Maximum downlink throughput achieved across all or selected equipment at each time point.
Peak Uplink Throughput	4G, 5G	Maximum uplink throughput achieved across all or selected equipment at each time point.
Downlink Traffic Volume	4G, 5G	Total data sent in the downlink direction (AP to UE) for selected equipment at each time point. Excludes MeshBackhaul traffic.
Uplink Traffic Volume	4G, 5G	Total data sent in the uplink direction (UE to AP) for selected equipment at each time point. Excludes MeshBackhaul traffic.
Access Point Uptime	4G, 5G	Average percentage of time the AP was in service at each time point. Subject to the same CA/DC primary-cell accounting as the Performance Summary.
Cell Uptime	4G, 5G	Average percentage of time the cell was in service at each time point.
SAS Availability	4G, 5G	Average percentage of time SAS was available for selected equipment at each time point. Applies only to CBRS-band deployments.
UE Connection Requests	4G, 5G	4G: Number of UE attach requests (NAS layer) for all or selected equipment at each time point. 5G: Number of UE registration requests (NAS layer) for all or selected equipment at each time point.
UE Connection Success	4G, 5G	4G: Percentage or count of successful UE attach accepts at each time point. 5G: Percentage or count of successful UE registration accepts at each time point. Toggle between % and # display modes using the icon control.
Average Number of Active UEs	4G, 5G	Average number of active (connected) UE at each time point. Not available when a specific AP is selected.
Average Number of Registered UEs	4G, 5G	Average number of registered UE (idle and connected) at each time point. Always >= active UE. Not available when a specific AP is selected.
PRB Utilization Downlink	4G, 5G	Average downlink PRB utilization on shared channels aggregated over five-minute intervals at each time point. Includes Mesh UE traffic. All other KPIs exclude Mesh UE traffic. See PRB Utilization Analytics.
PRB Utilization Uplink	4G, 5G	Average uplink PRB utilization on shared channels aggregated over five-minute intervals at each time point. Includes Mesh UE traffic. All other KPIs exclude Mesh UE traffic. See PRB Utilization Analytics.
Paging Success	4G, 5G	Percentage or count of successful paging responses at each time point. Toggle between % and # display modes using the icon control.
GPS Signal Availability	4G	Average percentage of time the selected AP was GPS-connected at each time point.
Dropped Call Rate	4G	Number of implicit UE detaches at each time point — sessions lost because the UE went out of coverage and did not refresh periodically. Also, see Performance Summary Report > Number of Dropped Calls.
NGAP Dropped Connections	5G	Percentage or count of N2 interface connections dropped due to errors at each time point. Excludes drops caused by user inactivity or core-initiated releases. A spike indicates N2/AMF interface instability. Toggle between % and # display modes using the icon control.
Downlink Cell BLER	5G	Percentage of downlink data blocks failing decoding after error correction at each time point.
Uplink Cell BLER	5G	Percentage of uplink data blocks failing decoding after error correction at each time point.
Cell SRS SNR	5G	SNR of Sounding Reference Signals at each time point, used for uplink channel quality estimation and scheduling decisions. Measured in decibels (dB).
RRC Connection Establishments	5G	The RRC Connection Establishments chart provides per-cell visibility into RRC connection activity over time. It displays two data series — Successful (green) and Attempted (blue) — as a grouped bar chart, with raw connection counts on the y-axis and time on the x-axis. Use this chart to assess both connection volume and success rate simultaneously. A significant gap between the Attempted and Successful series indicates RRC establishment failures, which may point to radio coverage issues, interference, or capacity constraints.
RACH Attempts	5G	Number of Random Access Channel access attempts at each time point. A spike coinciding with falling RRC Success Percentage confirms RACH congestion.

Generate Analytics Reports

NOTE: Analytics reports may include data for equipment that no longer exist (deleted and decommissioned equipment) but were operational during the sampling period.

NOTE: The "PRB Utilization Downlink" and "PRB Utilization Uplink" KPIs include Mesh UE traffic. All other KPIs exclude Mesh UE traffic.

To generate Analytics Reports:

1

If you are a GXC Partner Administrator, switch to your own partner account.

If you are a Super Administrator, Administrator, or a Viewer, start with Step 2.

2

In the navigation pane, click Analytics.

The Analytics page is displayed.

3

Select from the following filter criteria.

As you select each criterion, the options available in the next criterion dropdown updates automatically.

If only one option exists at a given hierarchy level — such as a single network, venue, or Onyx Edge — the Onyx Portal automatically selects it and advances to the next criterion, reducing the number of steps required to reach a target cell or AP. Where multiple options exist at a level, manual selection is required as usual.

• Customer – Select the Onyx Portal customer account.

  NOTE: GXC Administrators, when in the GXC Root account, can select from all existing customer accounts.

  NOTE: GXC Partner Administrators, when in their own partner account, can select from their own customer accounts.
• Network – Select the network—All 4G Networks, All 5G Networks, or a specific network. Default value: All 4G Networks.

  NOTE: The options available in the Network drop-down correspond to the customer account selected in the Customer drop-down.
• Venue – Select the venue—All Venues or a specific venue in the selected network. Default value: All Venues.

  NOTE: The options available in the Venue drop-down correspond to the network selected in the Network drop-down.

  NOTE: In the Network drop-down, if you select All 4G Networks or All 5G Networks, the Venue drop-down displays All Venues and is disabled. To select a specific venue, in the Network drop-down, you must select a specific network.
• Onyx Edge – Select the Onyx Edge—All Onyx Edges or a specific Onyx Edge in the selected venue. Default value: All Onyx Edges.

  NOTE: The options available in the Onyx Edge drop-down correspond to the venue selected in the Venue drop-down.

  NOTE: If, in the Venue drop-down, you select All Venues, the Onyx Edge drop-down displays All Onyx Edge and is disabled. To select a specific Onyx Edge, in the Venue drop-down, you must select a specific venue.

  NOTE: The analytics reports may include data for Onyx Edge that do not exist (deleted and decommissioned Onyx Edge) but were operational in the selected duration.
• Cell – Select the cell—All Cells or a specific cell. Default value: All Cells.

  NOTE: This filter is only available when a 5G network is selected.
• Access Point – Select the AP—All APs or a specific AP associated with the selected cell. Default value: All APs.

  NOTE: The options available in the Access Point drop-down correspond to the Onyx Edge selected in the Onyx Edge drop-down.

  NOTE: If, in the Onyx Edge drop-down, you select All Onyx Edges, the Access Point drop-down displays All APs and is disabled. To select a specific AP, in the Onyx Edge drop-down, you must select a specific Onyx Edge.

  NOTE: The analytics reports may include data for APs that do not exist (deleted and decommissioned APs) but were operational in the selected duration.
• Duration – Select the duration for which the summary report must be generated—Last 15 minutes, Last 30 minutes, Last 1 hour, Last 3 hours, Last 24 hours, Last 1 week, Last 15 days, Last 30 days, Last 60 days, Last 90 days, or Custom. Default value: Last 3 hours. The Custom option is limited to a maximum range of 90 days, as only 90 days of historical data is retained.

As you select each filter criterion, the analytics reports update automatically.

4

The Performance Summary tab, open by default, displays the performance summary report for the selected criteria.

• For KPI descriptions, see Performance Summary Report.
• To download the summary report as a CSV file, click Download Summary.
• To view per-subscriber KPI report, click Per Subscriber Report. The Per Subscriber KPIs dialog box is displayed.

  

  • IMSI – The subscriber's IMSI.
  • Average DL Throughput – The subscriber's average download data rate.
  • Average UL Throughput – The subscriber's average upload data rate.
  • Peak DL Throughput – The subscriber's maximum observed download speed.
  • Peak UL Throughput – The subscriber's maximum observed upload speed.
  • DL Traffic Volume – The subscriber's total downloaded data volume.
  • UL Traffic Volume – The subscriber's total uploaded data volume.
• To download the Per Subscriber Report, click (download).

5

To view the Performance Analytics Report, click the Performance Analytics tab.

• For chart descriptions, see Performance Analytics Report.
• By default, not all available charts are displayed in the Performance Analytics Report. To view or hide a specific chart in the report:

  1. Click Manage Reports. The Manage Report KPIs dialog box displays available KPIs, categorized into Common and 5G groups.

     
  2. To view a specific trend chart, move it to the Selected KPIs list.
  3. To hide a specific trend chart, move it to the Choose KPIs list.
  4. To save your changes, click Save.
• To download the report as a PDF file, click Download All Charts.

Analytics Limitations

This section describes the limitations of the Analytics feature in this release.

Last Data Point on Plots Sometimes Drops to Zero

The last data point on Performance Analytics plots may sometimes drop to zero for one of the following reasons:

• The last data point may factually be zero.
• The data point for the last minute may be delayed. Very likely since the graph's right edge is close to the current time, and there may be a delay in collecting the metric from the corresponding equipment.
• The last data point may be missing due to the equipment going offline.

It is recommended to ignore the last data point on the plots.

PRB Utilization Analytics

This limitation applies to the PRB Utilization Uplink and PRB Utilization Downlink KPIs in both the Performance Summary Report and Performance Analytics Report.

The Onyx Edge collects five-minute averaged statistics from the APs every five minutes. Since the data is backfilled for the last five minutes, any queries including the sampling time will give different values before and after that time. After the five-minute sampling time, refresh the report to view the correct data.

For example:

An AP provides data at 10:00:29 with the value x.

This covers five minutes average, from 09:55:29 to 10:00:29.

The Onyx Edge generates the following five samples: 09:56:00 x, 09:57:00 x, 09:58:00 x, 09:59:00 x, 10:00:00 x.

Say, the Onyx Edge pushed these at 10:00:50 into the Orchestrator/Prometheus.

Any query done including this 09:55:00 to 10:00:00 interval until 10:00:50 is void (as these five data points do not exist), and any query done post 10:00:50 will give the correct value (as these data points now exist). Post 10:00:50, these values will never change for that duration.

Contact GXC

To get in touch with GXC, please visit https://gxc.io/contact-us/.