5G Onyx Portal 4.x Alerts Reference
This reference describes Onyx Portal 5G predefined alerts listed in order of type, module, and name in alphabetical order.
Onyx Portal 5G Alerts
Common Indications
Alerts Counter Panel Indication
The Onyx Portal Alerts Counter panel presents dedicated counters for Critical, Major, and Minor alerts. All other active alerts are grouped under the "Other" counter.
When an alert is triggered, the corresponding counter's value increases by one.
Clicking the Alerts Counter panel takes you to the Alerts > "Active Alerts" page.
To view an alert's details, click the alert's name.
Cell Transmission Down Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Access Point tile > Service Status icon: Depending on the percentage of affected APs, the icon will be
amber or 
red.Onyx Portal > Dashboard > Subscribers tile: If the AP results in loss of online subscribers, the connected subscribers count will change.
Onyx Portal > Dashboard > Downlink/Uplink Traffic tile: The traffic reduces as the AP is no longer serving.
Onyx Portal > Dashboard > Data Usage tile: The usage reduces as the AP is no longer serving.
Onyx Portal > Dashboard > Access Point SAS Status tile: Authorized AP count may be reduced if this is due to a grant issue. Other counts may increase depending on the issue.
Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > Access Point Details tile > Service Status icon:
red.
Predefined Alerts
Access Point Alerts
Access Point Control Plane Alerts
Neighbor Tables Incomplete
Trigger Condition
Not all eligible neighbor gNBs could be populated in the AP's neighbor table, and this condition persists for at least 15 minutes while the AP remains connected for management.
Clear Condition
All eligible neighbor gNBs are successfully populated in the neighbor table.
Severity
Major
Access Point CU-Plane Alerts
Cell Service Down
Trigger Condition
When an AP cell does not transmit for at least 15 minutes.
Probable Causes
The grant is either unavailable or unauthorized, preventing the AP from transmitting.
Clear Condition
When the cell starts transmitting again.
Severity
Major
System Impact
The AP stops transmitting.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Corrective Actions
Check if any maintenance activity is currently in progress. (Onyx Portal > header >
Notifications icon.)Check if SAS grants are available. (Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab >
SAS Status.)Check if PTP sync is locked in the AP status. (Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > Access Point Details tile > Sync Status icon >
green.)Ensure that the ECPRI status reported by L1 (NR server) is good. (Onyx Portal > Equipment > Onyx Edge (Core + NR) tab / Onyx Edge tab > view Onyx Edge's details > Overview tab > Onyx Edge Details tile > Interface Status icon >
green.)If the issue persists after completing the above steps, reboot the AP.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Insufficient SAS Power
Trigger Condition
SAS has granted the CBSD(s) associated with this AP a maximum transmit power that is below the AP's configured hardware minimum power, and the AP has force-disabled transmission as a result.
Probable Causes
SAS is unable to grant sufficient power due to spectrum congestion or interference near the deployment location.
The AP's configured minimum power threshold does not match the actual hardware/deployment requirement.
Clear Condition
SAS grants a maximum transmit power at or above the AP's configured hardware minimum power.
Severity
Major
System Impact
The AP will stop transmitting.
Indications
Corrective Actions
Check to see if any maintenance activity is in progress.
Check the SAS granted power for the CBSD(s) associated with the AP (Onyx Portal > Equipment > Access Point tab > AP details page > SAS Status Display).
In the AP's DP logs, check the granted power against the expected minimum (Onyx Portal > Equipment > Access Point tab > AP details page > Logs tab > DP Logs section).
If the granted power is consistently below the minimum, contact GXC Technical Support.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Related Alerts
Multiport Cell Service Down
Trigger Condition
When a cell with Multiport enabled is not transmitting for at least 5 minutes.
Probable Causes
Grant for all Multiport antennas is unavailable or unauthorized.
Clear Condition
When the cell is transmitting again.
Severity
Major
System Impact
The AP will stop transmitting.
Indications
Corrective Actions
Check if any scheduled maintenance activity is in progress.
Verify grants are available and authorized for all antennas to transmit:
Check SAS status (Onyx Portal > Equipment > Access Point tab > view AP's details > SAS Status display).
Check the AP's DP logs for failures on each antenna and take required action (Onyx Portal > Equipment > Access Point tab > view AP's details > Logs tab > DP Logs section).
If grants are not available or not authorized, adjust the preferences to obtain grants (Onyx Portal > Equipment > Access Point tab > edit AP's details > RAN tab).
If grants are still not available for the minimum acceptable preferences, transmission will not be possible until resources become available with SAS again.
Verify synchronization and connectivity:
Check if PTP sync is locked in the AP's details page.
Check if the eCPRI status reported by L1 (NR server) shows as connected.
If the issue persists after completing the above steps, reboot the AP.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Access Point Domain Proxy Alerts
CBSD Lesser BW Granted
Trigger Condition
When a CBSD has been granted less bandwidth than desired, and it continues to be in this state for at least five minutes.
Clear Condition
When either of the following conditions occur:
CBSD gets the desired bandwidth in a grant.
CBSD loses the grant.
Severity
Major
System Impact
The network capacity is reduced from what was planned.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Downlink/Uplink Traffic tile: Traffic will reduce as bandwidth is reduced.
Onyx Portal > Dashboard > Data Usage tile: Usage will not increase at the expected rate due to reduced bandwidth.
Corrective Actions
Check if any maintenance activity is currently in progress.
In the AP's DP logs, check Spectrum Inquiry Response to determine available frequencies (Onyx Portal > Equipment > Access Point tab > view AP's details > Logs tab > DP Logs section).
If Strict Preference is enabled, disable it, if possible (Onyx Portal > Equipment > Access Point tab > edit AP's details > RAN tab > Strict Preference parameter), or change the frequency preference to obtain frequency with higher bandwidth (Onyx Portal > Equipment > Access Point tab > edit AP's details > RAN tab).
Contact GXC Technical Support.
Resolution Verification
All tiles have returned to their pre-incident conditions.
In the AP's details, verify the granted bandwidth (Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > RAN tile > Bandwidth (MHz) parameter).
Related Alerts
Access Point Domain Proxy CBSD New Grant Alert — Triggered in conjunction with the Access Point Domain Proxy "CBSD Lesser BW Granted" alert.
CBSD New Grant
Trigger Condition
When new grants have been received within the last one hour.
Clear Condition
When no new grants have been received for at least one hour.
Severity
Warning
System Impact
This alert indicates a new grant has been received from SAS. For an AP that is already transmitting, it could change the transmission frequency, bandwidth, power, etc. The operator should verify the new grant will not affect the required KPIs.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Access Point tile > Service Status icon — Depending on grant authorization state and previous transmission state of the AP,
green or 
amber.Onyx Portal > Dashboard > Subscribers tile:
If the new grant comes with a lower power level, subscribers at the edge may lose connection.
If the AP was not previously transmitting, and the grant got authorized as well, previously unconnected subscribers in the coverage area can get connected.
Onyx Portal > Dashboard > Downlink/Uplink Traffic tile: The traffic may change depending on AP's previous transmission state, grant authorization, and UE behavior. For example, a reduced bandwidth will not transmit as much data as before.
Onyx Portal > Dashboard > Data Usage tile: The usage may change depending on the AP's previous transmission state, grant authorization, and UE behavior.
Onyx Portal > Dashboard > Access Point SAS Status tile: Granted/Authorized CBSDs count may change depending on the CBSD's previous state.
Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > RAN tile: SAS Status will move to Granted and generally to Authorized if no previous grants were available.
Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > Access Point Details tile > Service Status icon: If the AP was not transmitting previously, the icon can be
green.
Corrective Actions
None.
Resolution Verification
None required for initial alert for an AP.
Related Alerts
Access Point Domain Proxy CBSD Lesser BW Granted Alert — Triggered if the new grant does not have the desired bandwidth.
Additional Information
This alert simply indicates that a new grant has been received from SAS.
As each grant change is a separate grant success, this alert can also be used to track grant changes. However, note that the very first grant is also tracked.
CBSD Preferred Frequency Unavailable
Trigger Condition
In SC/DC mode, none of the frequencies in the preferred list are available with SAS.
In CA mode, no non-overlapping frequency pair from the preferred list is available with SAS.
Clear Condition When any of the following conditions occur:
Preferred frequencies become available again.
CBSD is deregistered.
Severity
Warning
System Impact
Network radio transmissions may not occur as planned, potentially causing interference from neighboring cells.
This alert indicates that transmission on preferred frequencies is not fully possible. If Strict Preference is enabled, the AP will stop transmitting.
In other cases, the AP will continue transmitting on whatever frequency is received via SAS grant.
Indications
Onyx Portal > Alerts Counter Panel Indication.
In case Strict Preference is disabled (Onyx Portal > Equipment > Access Point tab > view AP's details), the granted frequency would not be part of the preferred list.
In case Strict Preference is enabled, see Cell Transmission Down Indications.
Corrective Actions
Change the preference list (Onyx Portal > Equipment > Access Point tab > edit AP's details > RAN tab).
The available frequency can be found in the "Spectrum Inquiry Response" log type (Onyx Portal > Equipment > Access Point tab > view AP's details > Logs tab > DP Logs section > "Spectrum Inquiry Response" log type). Filter for "From SAS To DP logs".
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
CBSD Registration Failure
Trigger Condition
When one or more CBSD registration attempts have failed within the last one hour.
Clear Condition
When no CBSD registration failures occur for at least one hour.
Severity
Major
System Impact
The AP becomes non-functional, as it cannot obtain any grants to transmit.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Equipment > Access Point tab > view AP's details > SAS Status: Will show Registered in red
.
Corrective Actions
Check the AP's DP logs for the failure reason and take necessary action (Onyx Portal > Equipment > Access Point tab > view AP's details > Logs tab > DP Logs section).
The most probable cause is a parameter mismatch between the Onyx Portal and the SAS Portal. Verify the CBSD registration on the Federated Wireless Portal has the correct information. Verify the FCC ID, Serial Number, CBSD Type and Category, Location, and Antenna parameters.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Access Point M-Plane Alerts
Offline
Trigger Condition
When no M-Plane messages have been received for the past 10 minutes (five minutes in alert condition + five minutes for changing the metric). This may occur, for example, if the AP is powered off.
Clear Condition
When M-Plane connection is re-established with the AP.
Severity
Major
System Impact
Management access to the AP will be down. Configurations, alerts, events, metrics, etc. between the Onyx Portal and the AP will not be in sync.
User traffic may be unavailable depending on the mode of failure.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Access Point tile > Online icon: This AP is offline. Depending on other APs in the network,
red or 
amber. Hover information shows the offline APs.Onyx Portal > Dashboard > Access Point tile > Service Status icon: Depending on other APs in the network,
grey or 
amber.Onyx Portal > Dashboard > Subscribers tile: If the AP results in loss of online subscribers, the connected subscribers count will change.
Onyx Portal > Dashboard > Downlink/Uplink Traffic tile: If S1 is down, the traffic will commensurately reduce.
Onyx Portal > Dashboard > Data Usage tile: If S1 is down, the usage will commensurately reduce.
Onyx Portal > Dashboard > Access Point SAS Status tile: For SAS-enabled APs that are not online for the last four hours:
If unregistered, it will not get registered until it is online.
Any grants will be relinquished, and the AP will move to Registered state.
Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > Access Point Details tile > Online icon:
red. All other statuses will turn grey.
Corrective Actions
Check if any maintenance activity is currently in progress.
Check for any power outages at the equipment's location.
Verify the AP is associated with the correct Onyx Edge.
Verify network connectivity between the AP and Onyx Edge.
Contact a local technician for physical AP inspection.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Related Alerts
Onyx Edge (Core) MCU-Plane Service Down Alert — Triggered if all APs connected to the Onyx Edge are offline.
Access Point MCU-Plane Alerts
Cell Unwarranted Transmission
Trigger Condition
When even though transmission is disabled, an AP's cell transmits for at least 15 minutes.
Clear Condition
When the cell stops transmission.
Severity
Major
System Impact
The AP cell may transmit when not expected, potentially causing interference to neighboring radio equipment.
This may result in a violation of federal spectrum regulations.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Access Point tile > Service Status icon:
amber.
Corrective Actions
Check if any maintenance activity is currently in progress.
Check the AP's events and alerts and resolve any faults (Onyx Portal > Equipment > Access Point tab > view AP's details > Events & Alerts tab). Any faults will be represented as "unexpected_fault_received" event, and new alerts as "enb_alarm_raised" event.
Check the AP's logs and resolve any errors (Onyx Portal > Equipment > Access Point tab > view AP's details > Logs tab).
If the issue persists after completing the above steps, reboot the AP.
If the condition does not clear, contact GXC Technical Support.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Mesh Filter-Frequency Mismatch
Trigger Condition
The Mesh Node's filter configuration and the attached AP's frequency are mismatched, and this condition persists for at least five minutes.
Clear Condition
The Mesh Node's filter configuration and the AP's frequency are aligned again.
Severity
Major
Access Point S-Plane Alerts
Timing Out of Sync
Trigger Condition
When a 5G AP fails to obtain a PTP lock.
Clear Condition
When the AP successfully receives the PTP signal and synchronizes with it.
Severity
Major
System Impact
The AP will stop transmitting.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Equipment > Access Point tab > view AP's details > Overview tab > Access Point Details section > Sync Status icon: If PTP is not locked,
red.
Corrective Actions
Contact GXC Technical Support.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert count has returned to its pre-incident state.
Onyx Portal > Dashboard: All dashboard tiles have returned to their pre-incident state.
FHM Alerts
FHM C-Plane Alerts
Packet Loss Detected
Trigger Condition
When "Radio Unit Loss of Signal Detection" (RU-los-detect) is triggered on FHM RU ports due to early/late packets at least three times in five minutes.
Clear Condition
When RU-los-detect is not triggered more than two times in the last five minutes, and no early/late packets are detected between the FHM and RU.
Severity
Major
System Impact
The network is affected due to the RU not being able to function correctly.
User traffic may be unavailable depending on the mode of failure.
Indications
Onyx Portal > Alerts Counter Panel Indication.
An alert is raised for the specific FHM port number and the serial number of the RU attached to this port.
Corrective Actions
Check if any maintenance activity is in progress.
Verify network connectivity between the FHM, RU, and Onyx Edge.
Verify timing/sync status on all NR components.
Contact a local technician for physical FHM inspection.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Returns to pre-incident alert counts.
Confirm that packet loss is no longer occurring between the FHM and RU. (Onyx Portal > Equipment > FHM tab > check port status.)
FHM M-Plane Alerts
Offline
Trigger Condition
When no M-plane messages have been received for the past 15 minutes. This can happen, for example, due to the FHM being powered off.
Clear Condition
When the M-plane connection is established again with the AP.
Severity
Major
System Impact
Management access to the FHM will be unavailable. Configurations, alerts, events, and metrics between the Onyx Portal and the FHM will not be in sync. User traffic may be unavailable depending on the mode of failure.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > FHM tile > Online icon: The online status icon will display in
red indicating the FHM is offline. Hover tooltip displays the offline FHMs.Onyx Portal > Equipment > FHM tab > view FHM's details > Overview tab > Online icon: The Online icon will display in
red, and all other statuses will display in grey.
Corrective Actions
Check if any maintenance activity is in progress.
Check for power outages at the device location.
Verify the FHM is associated with the correct Onyx Edge (Onyx Portal > Equipment > FHM tab > view FHM's details > FHM Details section > Onyx Edge parameter).
Verify network connectivity between the FHM and Onyx Edge. Ping the FHM from Onyx Edge.
Contact a local technician for physical FHM inspection.
Resolution Verification
Verify that the alert has cleared.
Verify that all Dashboard tiles have returned to pre-incident conditions.
Check FHM details (Onyx Portal > Equipment > FHM tab > view FHM details > Overview tab > Online icon). The Online icon should display in green.
Mesh Node Alerts
Mesh Node Domain Proxy Alerts
CPE CBSD New Grant
Trigger Condition
When using the GM03 Mesh Node, one or more new grants have been received within the last hour.
Clear Condition
When no new grants are received within the last one hour.
Severity
Warning
System Impact
This alert is triggered upon receiving a new grant from SAS. For a Mesh Node that is already in transmission, it may result in a change in transmission power.
Operators should verify that the new grant will not affect the required KPIs.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Access Point tile > Service Status icon: Based on grant authorization state and previous transmission state of the Mesh Node,
green or 
amber.Onyx Portal > Dashboard > Access Point SAS Status tile: Granted/Authorized CBSDs count may change depending on the CBSD's previous state.
Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Overview tab: If no previous grants were available, SAS Status will move to Granted state and generally to Authorized state.
Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Overview tab > Mesh Node Details tile > Service Status icon: If the Mesh Node was not transmitting previously, it can change to
green.
Corrective Actions
None.
Resolution Verification
None required for initial alert.
CPE CBSD Preferred Frequency or Bandwidth Unavailable
Trigger Condition
When using the GM03 Mesh Node, if the configured backhaul frequency or bandwidth to which the Mesh Node is connected becomes unavailable.
Clear Condition
When the preferred frequencies or bandwidth become available again.
Severity
Warning
System Impact
The Mesh Node is transmitting at reduced capacity and power and will not support any data traffic.
Indications
The GM03 Mesh Node will be online but does not have a grant.
Corrective Actions
Change the Mesh Node's backhaul frequency or bandwidth and reconnect.
The available frequency can be found in the "Spectrum Inquiry Response" log type (Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Logs tab > DP Logs section > "Spectrum Inquiry Response" log type). Filter for "From SAS To DP logs".
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to their pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
CPE CBSD Registration Failure
Trigger Condition
When using the GM03 Mesh Node, if one or more CPE CBSD registration attempts have failed within the last one hour.
Clear Condition
When no CPE CBSD registration failures occur for at least one hour.
Severity
Major
System Impact
The Mesh Node will become non-functional, as it cannot obtain any grants to transmit.
Indications
Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Overview tab > SAS Status will show Registered in red
.The Mesh Node will be reported offline. See the Mesh Node M-Plane Offline alert.
Corrective Actions
Check the Mesh Node's DP logs for the failure reason and take necessary action (Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Logs tab > DP Logs section).
The most probable cause is a parameter mismatch between the Onyx Portal and the SAS Portal. Verify the CPE CBSD registration on the Federated Wireless Portal has the correct information. Verify the FCC ID, Serial Number, CBSD Type and Category, Location, and Antenna parameters.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to their pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Mesh Node M-Plane Alerts
Offline
Trigger Condition
When a Mesh Node has remained offline for at least 10 minutes.
Clear Condition
When the Mesh Node comes back online.
Severity
Critical
System Impact
Configurations, alerts, events, metrics, etc. between the Onyx Portal and Mesh Node will not be in sync.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Dashboard > Mesh Node tile > Online icon: Depending on whether other Mesh Nodes are offline,
amber or 
red.Onyx Portal > Dashboard > Mesh Node tile > Service Status icon: Depending on whether other Mesh Nodes are offline,
amber or 
grey.Onyx Portal > Equipment > Mesh Node tab > Mesh Nodes list > Compute Resource icon:
red.Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Overview tab > Mesh Node Details tile > Compute Resource icon:
red.
Corrective Actions
Check the Mesh Node's Internet connectivity.
Verify that the subscriber associated with the Mesh Node is connected and active.
If Internet connectivity is confirmed, ensure the Mesh Node is properly provisioned. Log on to the Mesh Node and run the
checkin_cli.pycommand. Investigate and resolve any errors in the output.Verify power supply to the Mesh Node equipment.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Returns to pre-incident alert counts.
Onyx Portal > Dashboard: All tiles return to their pre-incident states.
Mesh Node MCU-Plane Alerts
Tunnel Down
Trigger Condition
When the Mesh Tunnel between the Mesh Node and the Onyx Edge remains down for at least five minutes.
Clear Condition
When the Mesh Tunnel between the Mesh Node and the Onyx Edge is restored.
Severity
Major
System Impact
The Mesh AP behind the Mesh Node will not be configured, preventing UE from attaching to it.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Onyx Portal > Equipment > Mesh Node tab > Mesh Nodes list > Compute Resource icon:
red.Onyx Portal > Equipment > Mesh Node tab > view Mesh Node's details > Overview tab > Mesh Node Details tile > Compute Resource icon:
red.
Corrective Actions
Check the Mesh Node's Internet connectivity.
Check if the subscriber associated with the Mesh Node is connected and active.
Contact GXC Technical Support.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Returns to pre-incident alert counts.
Onyx Portal > Dashboard: All tiles return to their pre-incident states.
Watchdog Powercycle
Trigger Condition
When the Mesh Node is power cycled by the Watchdog service within the last 10 minutes.
Clear Condition
When the Mesh Node Watchdog service has not triggered a power cycle on the Mesh Node for at least 10 minutes.
Severity
Minor
System Impact
The mesh network will be affected until the Mesh Node reconnects and comes back online.
UE will be unable to attach to the Mesh AP.
Indications
Onyx Portal > Alerts Counter Panel Indication.
Corrective Actions
Watchdog is triggered due to issues with the "cpe_controller" service or modem identification. If the alert persists, contact GXC Technical Support.
Check the alert's details for the cause.
Resolution Verification
Onyx Portal > Alerts Counter Panel: Alert counts revert to their pre-incident levels.
Onyx Portal > Dashboard: All tiles revert to their pre-incident states.
Mesh Node Platform Alerts
CPU Usage
Trigger Condition
When a Mesh Node's CPU usage exceeds 70% of capacity in the last five minutes.
Clear Condition